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HR Service Desk Team Leader

Band 6

Main area
Corporate Services
Band 6
Fixed term: 12 months
Full time: 37.5 hours per week
Job ref
Osney Mead
£30,401 to £37,267 per annum
01/04/2020 23:59

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible.


We are looking for an enthusiastic and committed individual who can work well in a team but autonomously when required to manage our HR Systems Service Desk. The Service Desk provides first level support to staff and manages the e-rostering and e-expenses systems sending information to our outsourced payroll provider to ensure staff are paid.

This successful candidate will be responsible for the day to day operation of the service desk including the management, training and supervision of a team of five Administrators. The post holder is responsible for ensuring calls raised to the service desk are resolved within a timely manner and the responses provided are consistent and of a high standard. In order to achieve this, you will need to ensure the team understand and work within agreed processes and constantly review their workload to ensure immediate priorities are met and the quality of work is not compromised.

In addition to this you will support with the development and implementation of system related processes including testing, set up, implementation and data quality checks and provide expert system support to the wider team.   

The ideal candidate will have worked in a fast pace, complex and challenging NHS environment with knowledge of database and service desk systems. The role requires a flexible and responsive approach as well as excellent verbal and written influencing and communication skills.

Armed Forces CovenantStep into healthApprenticeships logoNo smoking policyPositive about disabled peopleMindful employer.  Being positive about mental health.Improving working livesAge positiveDisability confident employerCare quality commission - GoodStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

Documents to download

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Further details / informal visits contact

Ema Dwyer | Email: